FAQ

Orders generally cannot be canceled, changed, or returned for a change of mind once confirmed, except where required by applicable consumer law. Please review your items and shipping details before completing checkout.

If we cannot fulfill an ordered item, we will cancel the affected order and refund it. We will not substitute a different product without your agreement.

We may accept a special order when restocking is certain or an arrival date has been confirmed. Where applicable, the product page will indicate the estimated preparation or shipping schedule. Pre-order items may take substantially longer to ship.

Some Japanese-market products include only Japanese-language packaging or instructions. We can provide an English manual only when the manufacturer has issued one for that product.

Warranty coverage varies by product and manufacturer. Unless the product page states otherwise, a Japanese domestic warranty is not guaranteed to be valid or directly available in your country. If you encounter a problem, please contact us so we can review it. Your applicable consumer rights remain unaffected.

We ship from Japan to the countries and regions available at checkout. We do not ship to addresses in Japan, P.O. Boxes, APO/FPO addresses, or other private mailboxes. Availability can also depend on the product and destination.

Most orders are prepared for shipment within 1–3 business days after the order and payment are confirmed. After shipment, estimated transit times are 2–5 business days for North America, 3–6 for Europe, 3–7 for Oceania, and 3–8 for other regions. These are estimates, not guaranteed delivery dates; special-order and pre-order items may take longer to prepare.

We primarily use FedEx and Japan Post, and may use DHL or another suitable carrier. We select the carrier based on the shipment. When tracking information is available, we will provide it after dispatch; the carrier's tracking page may take time to update.

Shipping charges are shown at checkout before payment. Free shipping may be available above a qualifying order amount, but the threshold can change. Oversized or specially handled products, including some one-piece rods, may be excluded; the applicable charge will be shown at checkout.

Normally, we ship your order once all items are ready, so the item with the longest preparation time may determine dispatch. We may split an order when appropriate. If we choose to split it, we will not charge extra shipping solely for that reason unless agreed with you in advance.

Please contact us first so we can investigate with the carrier. For damage, retain the product and all packaging, and provide photos if requested. If tracking says delivered but you cannot find the parcel, contact us; we will make reasonable efforts to assist with the carrier's investigation.

For orders shipped to the United States, Denmark, France, Italy, Malta, the Netherlands, Slovakia, or Sweden, applicable duties and import taxes are included in the checkout total, and no additional import payment is required upon delivery. For other destinations, duties, VAT, GST, and related charges are generally your responsibility unless collected at checkout or prepaid by us. Please check your country's import requirements before ordering.

The available payment methods and final checkout currency are shown at checkout. In principle, checkout uses the currency for your country when that currency is available for your destination.

Please contact us within 14 days of delivery with your order number, a description of the issue, and photos where appropriate. Do not send the item back until we provide instructions. We will review the issue and arrange an appropriate remedy; we cover reasonable return shipping costs for our error, a confirmed initial defect, or confirmed shipping damage. This reporting period does not limit statutory rights that cannot legally be restricted.

We generally do not accept change-of-mind returns or exchanges after an order has been confirmed. Any mandatory cancellation or return rights under applicable consumer law still apply.

Approved refunds are normally issued to the original payment method. The time for funds to appear depends on the payment provider, card issuer, bank, and currency; we cannot promise a fixed number of days.

Yes. You can contact us in your own language. We support a wide range of languages, including English, French, Spanish, and Italian.