Refund policy

Last updated: August 2026

1. Introduction

At JDM Angler Supply, we are committed to providing genuine products from Japan and reliable service to customers around the world.

This Refund & Return Policy explains the circumstances under which cancellations, returns, refunds, replacements, and other remedies may be provided.

Please review this policy carefully before placing an order.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

2. Refund and Return Conditions

2.1 Defective, Damaged, Incorrect, or Missing Items

If you receive:

• A defective product

• A product damaged before or during delivery

• An incorrect product

• An order with missing items

• A product materially different from what you ordered

• Another problem caused by JDM Angler Supply

please contact us within 14 days of receiving your order.

Depending on the circumstances, we may provide one of the following solutions:

• A full or partial refund

• Replacement of the affected item

• Reshipment of the correct item

• Repair, where appropriate

• Another reasonable solution agreed with the customer

We may request photographs, videos, packaging photographs, product labels, serial numbers, or other information reasonably necessary to verify the issue.

If a return or reshipment is necessary because of an error by JDM Angler Supply, we will cover the reasonable shipping costs associated with resolving the issue.

If additional customs duties, VAT, import taxes, customs clearance fees, or similar charges are incurred solely because we reship an item due to our mistake, we will reimburse reasonable documented charges upon receipt of appropriate proof of payment.

2.2 Change-of-Mind Cancellations and Returns

Except where required by applicable consumer law, we do not accept cancellations, returns, or refunds due to a change of mind or other customer-related reasons once an order has been confirmed.

This includes, but is not limited to:

• Ordering the wrong model, size, color, specification, or quantity

• Finding the product at a lower price elsewhere

• Deciding that the product is no longer needed

• Ordering by mistake

• Changes in personal circumstances

• Compatibility issues that were disclosed or reasonably identifiable from the product information

Please carefully review all product and order details before completing your purchase.

Where applicable law grants a mandatory right of withdrawal, cancellation, or return, that right will apply notwithstanding this section.

2.3 Reporting Period for Problems

Problems involving initial defects, shipping damage, incorrect items, or other errors by JDM Angler Supply should be reported within 14 days of delivery.

Please contact us as soon as possible after discovering a problem.

The 14-day reporting period does not limit any statutory consumer rights that cannot legally be excluded or limited.

3. Orders We Are Unable to Fulfill

In rare cases, a product may become unavailable after an order has been placed.

If JDM Angler Supply is unable to fulfill an ordered item, we may:

• Offer an alternative product with the customer's agreement

• Refund the unavailable item

• Cancel and refund the affected order

We will not substitute a materially different product without the customer's agreement.

4. Manufacturer Warranty

Manufacturer warranty coverage varies by manufacturer and product.

Many products sold by JDM Angler Supply are Japanese-market products. Manufacturer warranty service outside Japan may be unavailable or subject to restrictions.

Unless otherwise specifically stated on the product page, JDM Angler Supply does not guarantee that a manufacturer's domestic Japanese warranty will be valid or directly available in the customer's country.

This does not affect our responsibility for initial defects, incorrect items, shipping damage, or other issues covered by this policy, nor does it affect any statutory rights that cannot legally be excluded.

If you experience a problem with a product, please contact us first and we will review the circumstances.

5. Customs Duties, Taxes, and Import Fees

International shipments are subject to the customs laws and procedures of the destination country or region.

Except where duties or taxes are collected at checkout or prepaid by JDM Angler Supply, customs duties, VAT, GST, import taxes, customs clearance fees, and similar charges are the responsibility of the recipient.

Customers are responsible for reviewing the import requirements applicable in their country before placing an order.

United States Orders

For orders shipped to the United States, applicable import duties are prepaid by JDM Angler Supply.

Applicable state or local sales taxes, where required, are collected at checkout.

Customers in the United States should therefore not normally be required to pay additional import duties when receiving their package.

Refusal to Pay Import Charges or Accept Delivery

For destinations where import duties, taxes, or customs-related charges are payable by the customer, failure or refusal to pay those charges or complete the required customs procedures may result in the package being returned, abandoned, seized, or destroyed.

If a customer refuses to pay applicable import charges, refuses delivery, or fails to complete required customs procedures and the shipment consequently becomes undeliverable, the order will not be eligible for a refund, except where otherwise required by applicable law.

6. Shipping Damage and Loss

International transportation may occasionally result in damage or loss.

If a shipment appears to be damaged or lost, please contact JDM Angler Supply first.

We will work with the shipping carrier to investigate the shipment and, where appropriate, submit a claim.

If loss or damage during transit is confirmed, we will provide an appropriate remedy, which may include:

• A refund

• Replacement

• Reshipment

Customers may be required to provide photographs of the product, shipping carton, packaging materials, shipping label, and any visible damage.

Please retain all packaging materials until the investigation has been completed.

7. Packages Marked as Delivered

If the shipping carrier provides tracking information or Proof of Delivery confirming that the shipment was delivered to the provided delivery address, JDM Angler Supply is generally not responsible for loss or theft occurring after delivery.

If you cannot locate a package marked as delivered, please contact us and we will make reasonable efforts to assist with the carrier's investigation.

However, confirmation of delivery by the carrier does not automatically qualify an order for a refund, replacement, or reshipment.

This section does not limit any rights that cannot legally be excluded.

8. Exchange Policy

Except when necessary to resolve an error by JDM Angler Supply or where required by applicable law, we do not offer product exchanges.

If you ordered the wrong product and would like a different item, an exchange cannot normally be processed even if both products have the same price.

9. Return Process

9.1 Contact Us Before Returning an Item

Do not return any product without first contacting JDM Angler Supply.

To report a problem, please contact us within the applicable period and provide:

• Your order number

• A description of the problem

• Photographs or videos where appropriate

• Any other information reasonably required to investigate the issue

9.2 Return Authorization

If a return is required, we will provide return instructions.

Do not return a product to the address shown on the shipping label or package unless specifically instructed to do so by JDM Angler Supply.

Unauthorized returns may not be accepted or processed.

9.3 Condition of Returned Products

Unless the nature of the defect makes this impossible, returned products should include:

• The original product

• Original packaging

• Accessories

• Manuals

• Included parts

• Other items originally supplied with the product

Products should not be used, modified, disassembled, damaged, or altered beyond what is reasonably necessary to inspect them.

For example, a fishing reel onto which fishing line has been spooled may be considered used.

Where a return is made pursuant to a mandatory statutory right of withdrawal, any reduction in refund resulting from excessive handling or use will be determined in accordance with applicable law.

10. Refund Process

10.1 Inspection

When a returned product is received, we may inspect it before approving the refund or other remedy.

We may decline a return or adjust the remedy if the condition of the product is inconsistent with the reported issue, subject to applicable law.

10.2 Return Shipping Costs

If a return is required because of:

• An error by JDM Angler Supply

• An incorrect product

• A confirmed initial defect

• Confirmed shipping damage

JDM Angler Supply will cover reasonable return shipping costs.

For any return permitted for another reason, the customer is responsible for return shipping costs unless applicable law requires otherwise.

10.3 Refund Method

Approved refunds will normally be issued to the original payment method used for the order.

Refund processing times may vary depending on the payment provider, card issuer, bank, currency, and other financial institutions involved.

10.4 Currency and Exchange Rates

Refunds are processed based on the transaction recorded for the original order.

Because exchange rates and payment-provider conversion rates can change between the purchase date and refund date, the amount shown in the customer's local currency may differ from the amount originally displayed or charged.

JDM Angler Supply is not responsible for differences resulting solely from currency exchange-rate fluctuations or fees imposed by the customer's financial institution or payment provider.

11. Contact Us

If you have any questions about this Refund & Return Policy, or if you need assistance with an order, please contact JDM Angler Supply through our Contact page.